FAQ

Frequently Asked Questions

1. General questions

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped, we will send you another email to confirm the expected delivery date and the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order history” section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk.

3. Shipping

Where do you ship?

We currently deliver to all major and regional areas within South Africa.

For shipping outside of South Africa, please contact us.

How long does it take to ship my order?

Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping times for the locations covered by our delivery partners. Please view our Shipping Guide Page for more information on our shipping rates.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order history” section on your account page on the website.

2. Payment

What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We use the following Payment Gateways:

  • Paystack for all card payments, Instant EFT,
  • Payfast for all card payments, Instant EFT, SnapScan, Zappa

You can choose any of these payment methods at checkout.

Which currency will I be charged in?

We currently only support payments in South African Rands (ZAR)

4. Returns

Do you accept returns?

We do accept returns with respect to the following conditions:

  • The item must be eligible for returns
  • The item must have been sold on our online store
  • The item shouldn’t have been used in any way
  • The return or exchange request is made within 3 days of delivery

What items are not eligible for a refund?

  • Custom-Made-Items 
  • Outlet & Sale Items
  • Socks and Stockings
  • Gift Cards

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns

Please view our Returns Policy Page for more information about our returns policy.